We value you as our customer, and want to assure you that our associates are committed to upholding the trust you've placed in us. RedHat's Protection of Personal Information Principles was created to ensure we preserve the confidentiality, accuracy and security of your personal information. These principles guide us in the collection, use, retention and disclosure of your personal information.
What is personal information? Personal information means any information about an identifiable individual. This includes information such as your name, address, telephone number, birth date, purchase information or e-mail address. As a customer, you provide RedHat with this information in a variety of ways. In every case, RedHat adheres to strict guidelines when dealing with your personal information.
Collecting your personal information
When you provide RedHat with personal information, we inform you as to why we are collecting it.
RedHat obtains your consent for the collection of your personal information. In some instances, where the purpose for collection is obvious, your consent is implied.
RedHat asks for your permission to collect additional information that may be useful in serving you in the future.
Using and disclosing your personal information
RedHat only uses and discloses your personal information for the marketing purposes identified to you when your consent was obtained.
RedHat does not provide your personal information for marketing purposes of other organizations without your consent.
You can withdraw your consent for the use of your personal information at any time, subject to legal restrictions and upon reasonable notice to RedHat. We will let you know of the implications of withdrawing your consent.
Information may be retained by RedHat for audit or archival purposes.
Maintaining and safeguarding your personal information
RedHat strives to ensure that our security measures protect against loss, theft and unauthorized access, disclosure, use or modification of your personal information.
RedHat limits access to your personal information to those RedHat associates who may need it for use in accordance with RedHat's established privacy principles.
RedHat associates sign an annual Code of Conduct, which requires them to keep your personal information confidential and comply with our security standards.
RedHat keeps your information for as long as necessary and in order to service you better.
You are entitled to access your personal information
If you request access to your personal information, RedHat responds to your request within 30 days.
There is no cost for reasonable requests unless you require copies of records. RedHat advises you of the cost, if any, prior to copying those records.
RedHat may not be able to provide you with access to your personal information where the information cannot be separated from the records of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege.
We provide you with the answers
If you have any questions, concerns or complaints about privacy at RedHat, or if you would like to withdraw your consent for the use of your personal information, or to obtain a copy of our Protection of Personal Information Principles, contact the RedHat Privacy Office at: